At Swimmin’ With The Fishes Inc., we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs.
All users of our site are free to explore most of the site without providing any personally identifiable information to Swimmin’ With The Fishes, Inc. In the following instances you will need to provide personally identifiable information:
1. Placing an order - At that time, users will be asked to provide certain information, such as name, address, e-mail and, where appropriate, credit card information in order to make a purchase. All information collected is encrypted using SSL technology to provide the highest level of security.
2. Contacting us via email - We collect your e-mail address when you contact us by e-mail so that we may respond to your e-mail. We may use this address to occasionally send information regarding sales that we think may be of interest to you. If you decide to be removed from this list simply send an email to us with the word 'remove' in the subject line. You will quickly be removed from our email list.
As with most web sites, we monitor how users travel through our site so that we can develop a better understanding of the areas of greatest interest. This helps us produce a more user friendly site that is better suited to our customer. No personally identifiable information is gathered simply an aggregate of user traffic.
We use Secure Sockets Layer (SSL) on all check out pages. SSL is an advanced encryption technology that safeguards your personal information and guarantees your privacy.
Swimmin’ With The Fishes, Inc. will disclose personal information or information collected on about your use of the site in response to valid requests by legal authorities or in order to comply with the legal process.
If you have any questions or feedback you would like to share with us please email us at swtfishes@aol.com
** Please double check your shipping address before completing your order. If any aspect of the shipping address needs to be changed after the order is shipped a minimum $10 fee plus all additional shipping charges will apply. Freight carriers; charge a minimum $50 fee plus all additional freight charges. These fees will be the sole responsibility of the customer**
Most orders are drop shipped directly from our manufacturers in various states within the continental US.
*FREE SHIPPING*
On All Orders Over $75.00
(with the exception of orders being delivered by freight)
This offer is only valid in the 48 contiguous states.
In stock items will ship within 3-4 business days. This applies to continental US delivery addresses only and is via ground by the carrier of our choice.
For items too large for UPS or Fedex,or large quantity orders please call (815)725-4564 or email us at swtfishes@aol.com for a freight quote. Please include your zip code and let us know if the delivery will be to a commercial or residential address and what items you will be ordering. You will receive a response quickly.
If your address is in Hawaii or Alaska please call Swimmin’ With the Fishes at (815) 725-4564 to place your order. Items do not ship for free to Hawaii or Alaska. At this time we are unable to ship to FPO, APO, Canada, Guam, Puerto Rico, Virgin Islands, etc.
We need a physical 'ship to' address to process your order; items will not be shipped to a PO box.
You may exchange or return product for a refund (excluding shipping and handling charges) within 10 days of receiving the item. (See additional terms below)
All returns are subject to a 20% restocking fee and must be in new, unused, untested condition. Items tested in any manner are not returnable.
If you are returning an item in which Swimmin’ With the Fishes, Inc. paid the shipping/handling charge you will be responsible for the outbound shipping charge that we incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 20% restocking fee.
The following items are not returnable; special orders, tubing, liquids and fish food.
Every return requires a return authorization number (RA) from Swimmin’ With the Fishes, Inc..
Every return requires a return authorization number (RA) from Swimmin’ With the Fishes, Inc.
For an RA number call (815) 725-4564 or email swtfishes@aol.com. All Returns require this authorization number. Please note that an RA # does not guarantee a refund. All returns are subject to inspection by the manufacturer.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Swimmin’ With the Fishes, Inc. clearly on the outside of the shipping box.
Any merchandise returned to the manufacturer unauthorized will be refused.
Please ship your parcel back to the manufacturer freight prepaid via UPS or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.
Swimmin’ With the Fishes Inc. is not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.
All orders that are charged to your account but canceled before the order is shipped are subject to a 10% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.
Swimmin’ With the Fishes Inc. accepts the following major credit cards: Visa, MasterCard, American Express, and Discover.
All orders are subject to our approval. We reserve the right to limit quantities and to cancel any order. We are not responsible for illustrational & typographical errors. Any orders placed online that are later cancelled by customers, will be subject to a 10% processing fee. Orders that are cancelled after shipment will be subject to our return policy outlined above.
Each non-perishable product comes complete with a warranty from the manufacturer. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturers and not by Swimmin’ With the Fishes Inc. If you have any questions regarding warranties, please either call (815-725-4564) or email swtfishes@aol.com . If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions. If you have misplaced your sales receipt, simply email Swimmin’ With the Fishes, Inc. and we will fax a copy of your receipt to the manufacturer on your behalf.
Illinois residents must add 7.5% sales tax.
